Here are our new guidelines that will assist in creating your quality and safe stay:
Check-In Desk: Masks are required. The front door and reception desk is routinely cleaned and disinfected throughout the day. Cleaning wipes and hand sanitizer is available for guest use as well.
Guest Rooms: All rooms are cleaned and disinfected prior to and following a guest’s stay. Staff will not enter guest rooms during the guest’s stay unless requested to do so. In this case, face masks will be worn by staff while in the room.
Housekeeping Practices: We will not enter your room during your stay, so guest rooms will not be serviced. We urge guests to reuse towels/linens for environmental reasons, however, if guests do require fresh towels they can leave the dirty towels outside their door and we will replace with fresh towels in the same location. Similarly, any garbage, dirty glasses, empty water containers etc. can be placed outside the door for the staff’s attention.
Common Areas: Masks are required in all indoor public areas + social distancing. Disinfecting wipes and hand sanitizer are kept at the Reception Desk and in the lounge for guest use. Please wipe down the phone after use as well as such items as the TV remote, games and books. Common areas will be cleaned and disinfected daily by your hosts and high touch surfaces such as door handles, light switches and seating will be cleaned and disinfected frequently.
Breakfast: We realize our breakfasts and socializing with other guests are often the highlight of our guests' stay. Our 2-course breakfasts haven’t changed and with the addition of acrylic barriers on the tables our dining area is big enough to allow for physical distancing. If you prefer not to join us for breakfast, we can offer you a 15% discount on your stay. Choose this discount under the “Add on Items” tab when you make a reservation online.
Self-Service Hot Beverage Area: Guests are asked to wash their hands or use hand sanitizer before using the Hot Beverage Area/Fridge, and wipe down after use.
Check-Out: Upon check-out, we ask all guests to open their windows and curtains, as well as turn off heat & lights, and return their room key to drop-off box for disinfection.
Safety Plan: The Province of BC requires all businesses in the province to develop a COVID-19 SAFETY PLAN. The Wisteria Guest House has developed and implemented their plan. To view complete plan, click on PDF link: